Shipping & Returns
Last updated 29 August 2026
I make every print by hand in my Vancouver darkroom and fulfill every order myself. This page covers where I ship, what it costs, when your order goes out, and what happens if you want to send something back.
Where I Ship
Canada only, to every province and territory. I am not able to ship anywhere else at the moment.
International shipping will likely be an option in the future. When it's available I will announce it in Bloop, my occasional newsletter. You can sign up at the bottom of any page on this website.
What Shipping Costs
One flat rate per order, not per item:
- Vancouver Free
- Rest of Canada, any order with a print $15.00
- Rest of Canada, stickers only $2.00
Free shipping to Vancouver is not a courier service—your order goes in the mail like every other, I just cover the postage. It applies to Vancouver proper, so Burnaby, Richmond and the North Shore take the standard rate.
If an order has both prints and stickers, you pay the print rate and the stickers travel with them at no extra cost.
Sales Tax
Orders shipping to British Columbia are charged 7% PST, which applies to the shipping charge as well as to what is in the box. Orders shipping elsewhere in Canada are not charged tax. Whatever applies is shown in your cart before you pay, and again on your receipt.
When Your Order Ships
Orders go out within one to two business days. You will get a confirmation email as soon as you order, and a second email when the package actually leaves.
How Your Order Travels
Prints arrive in a custom mailer box, carefully packaged and protected. All prints ship unframed, but I include framing recommendations with every order. Small items like stickers ship in a bubble mailer.
I use Canada Post wherever possible. Tracking comes standard with prints, and the number is in your shipping email. Bubble mailers ship standard lettermail, untracked.
Returns
If you are not happy with your print, email me within 30 days of receiving it and send it back for a full refund. No hard feelings, you just cover the return postage with tracking. Please send the print back unframed and undamaged, just as it arrived.
If Your Order is Missing or Damaged
If a sticker is missing or damaged, I will either refund your purchase or ship you a replacement, your call.
If your order containing a print goes missing, we'll work together with the shipping carrier towards a resolution. If that's impossible, I'll replace the print if the edition allows. If that's not possible, I'll refund your purchase in full.
If your order containing a print arrives damaged, start a return, and include some photos of the damage. If the edition allows, I'll replace the print. If it does not, I'll refund your purchase in full, plus your return postage.
How to Start a Return
Email me at desk@songordon.ca with your order number or reply to any of your order emails.